Terms and Conditions
It is essential that before you commit to one of our courses you read and agree to our terms and conditions. If you have any questions, contact our office by mail or phone.
On receipt of a deposit you will have automatically agreed to the terms and conditions listed below by Basecamp Adventures Ltd which is a registered company in the United Kingdom (Registered Company Number 13225068) and whose registered address is 2-4, Protection House, Albion Road, North Shields, Tyne And Wear, United Kingdom, NE30 2RH.
Basecamp Adventures Ltd is referred to as Basecamp in the terms and conditions.
Basecamp banking information for payments are;
Basecamp Adventures Ltd | Revolut Bank, UK
Account No: 48492612 | Sort Code: 04-00-75 | IBAN: GB51 REVO 0099 6939 2014 98 | BIC: REVOGB21
1: In the event of training being disrupted, suspended, extended, or re-scheduled for reasons outside of the control of Basecamp, a revised training program may be required.
2: Taxes on all prices are included at the prevailing rate and applied to the taxable portions of the course. Basecamp will pass any future increases or decreases in Tax to the student according to the applicable regulations.
3: Basecamp reserves the right to cancel your training course in the event of non-payment of training fees and refuse you access to Basecamp accommodation. It is the responsibility of the student to ensure all payments are made in line with scheduled payment dates as per your invoice.
4: Basecamp reserves the right to charge interest at the applicable rates for late payment.
5: Payments can be made by debit card, credit card, Apple pay or bank transfer. Basecamp does not accept payment by personal cheque or American Express. Payments must be paid in British Pounds (GBP) and all estimated currency exchange rates within this website are correct as of time of publication.
6: All training payments made by credit/debit card do not incur additional fees.
7: Students who elect to withdraw from training will not be entitled to any refunds and should refer to Items 46 – 50 of Basecamp terms of business.
8: Student personal information will not be released by Basecamp to a third party unless and except for specific business purposes such as travel, lift passes or exam entry for example.
9: Basecamp reserves the right, unless specifically requested otherwise, to forward such details, including reports and training information, to ski schools and other agencies for the purposes of gaining employment.
10: Basecamp reserves the right, unless specifically requested otherwise, to include any pictures, images and other materials for publicity purposes involving customers enrolled for training.
11: Basecamp reserves the right to provide personal information to external security agencies where this might be considered necessary.
12: Basecamp reserves the right to retain all relevant paperwork connected to the course of training stipulated in this agreement for a period of up to five years.
13: Basecamp reserves the right to test students for prohibited drugs and alcohol.
14: Our Internships are subject to availability. On applying to pay a deposit or full payment for a course you will be informed if you are eligible. Our Job Assist Program is a free-of-charge service provided with certain courses and internships and holds no monetary value. Please be aware that when you book a course or internship you are purchasing a professional training program, you are not “purchasing a job”.
15: Basecamp will award one job placement per student at a ski school. Should you choose not to accept the offer then Basecamp will not be able to assist you any further in this matter and no refunds will be given.
16: A contract from the employing ski school may or may not be given before you arrive into resort, as it is normal procedure to sign this in the presence of the Ski School Manager.
17: Any job placement including Internship placement is subject to the course participant having the legal right to work in Austria, Canada or Japan, holding either an EU Passport or correct working visa or working holiday visa and passing all parts of the exam at the end of the course. The Internship Programmes may be subject to a telephone/video call interview for suitability purposes, in particular Jobs in Japan and Internships in Canada. Students from the UK will now require a visa or similar work permit to work in Europe post-Brexit to qualify for the working phase of a course which includes a Job or Internship. No refunds will be offered to students who fail to gain the legal right to work.
18: Basecamp is not responsible for a refund of any monies to participants who are unsuccessful in the instructor exams. Basecamp will not be responsible for additional costs incurred by the student such as travel or accommodation of pre-planned trips.
19: A membership fee by yourself must be paid to the respective association for your license (BASI / CASI / CSIA / WSSV etc)
20: Should Basecamp trainers or staff feel that you are unsuitable for a pre-arranged placement the position can be withdrawn with no refund. Basecamp will explain to you why this action has been taken and allow you the opportunity to appeal your case, however, Basecamp has the right to act as it feels fit to protect the reputation of its courses and participants.
21: Basecamp reserves the right to cancel any contract or placement that an applicant has due to behaviour that is inappropriate to the professionalism of the occupation such as excessive alcohol consumption, drug abuse or usage, mental instability, aggressive character, repetitive lateness to course activities.
22: Basecamp can cancel any contract or placement if it is discovered that an applicant has an undisclosed medical condition that may interfere with their role as an instructor, or prevent them from fulfilling their duties.
23: Basecamp has no say in how any ski school you may work for operates. We cannot be held responsible for your actions or that of your ski school once you have left the course ran by Basecamp. In the event you are dismissed from your job, Basecamp will not be able to assist you or refund any monies.
24: Ski schools may at any time suspend the aforementioned contract due to the lack of available work due to, but not limited to, force majeure (see item 46), poor snow conditions, lack of ski school bookings, political or civil unrest, and resort closures. Basecamp is not responsible for finding alternative employment in the event of such situations. No refunds will be offered in this instance.
25: Basecamp cannot accept responsibility for any change in the economical or political climate, or due to the lack of sustainable snow to open a resort and reserves the right to withdraw any job or internship under such circumstances. No refunds will be offered in this instance.
Job Offers – Japan
26: In the unlikely event that the Japan ski schools are unable to fulfil its commitment to offer a season contract due to circumstances beyond Basecamp’s control, students will be offered an alternative season contract where possible subject to Terms and Conditions. Basecamp has no direct influence over the decision of any given ski school and must accept and comply with the wishes of the ski school. If you are unable to take up your Job Offer for reasons which fall under items 14-25 of our terms and conditions, and notice is not given to Basecamp in writing 60 or more days prior to your course start date then no refunds shall be given for any fees paid.
27: In the event that a student does not successfully complete their course, Basecamp will not be responsible for any costs you have incurred planning your trip to Japan and students should ensure they have flexible travel plans should they be ineligible to work as an instructor in Japan.
28. It is a condition of booking with us that you and your party obtain suitable wintersports travel insurance from a reputable provider, which must at least include the following:
- Emergency Medical Expenses including amongst other costs; mountain rescue, ambulance charges and repatriation
- Cancellation of your trip or Curtailment; cutting it short
- Personal Liability to include, amongst other liabilities; damage caused by your negligence and that of your party to the property in which you are staying and may not include a clause which restricts actions being taken by a travelling companion other than family, and must include contractual liability of the party leader for the actions of your party
- Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
- The policy must include the activities you are likely to do and in particular off-piste skiing with or without a guide (it is possible to ski off-piste inadvertently)
- The policy should cover the period from the date of booking to the last day of your trip and may not have a clause allowing the insurer to cancel except in unusual circumstances e.g. fraud and misrepresentation, nor may it hold requirements that we must pay you (a refund or completion) in the event that we are unable to provide your trip due to circumstances outside our control. These booking conditions contain an exclusion in respect of force majeure and accordingly to reiterate it is your responsibility to obtain insurance for these risks
- There are other sections to wintersports travel Insurance such as baggage, legal expenses, personal accident and so on
In the event that you fail to obtain suitable wintersports insurance, we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
29: It is mandatory on any Basecamp course that you maintain full insurance cover throughout the period of the course, and we strongly recommend you are covered from the first payment of your deposit. This cover must be appropriate for the course and any other activity you partake in for the duration of the course. Basecamp has a Partner Agreement with World Nomads Insurance, Trailfinders, MPI Broker and ERV Insurance whereby some will offer discounts on premiums by using a discount code or link.
30: Basecamp can not advise or recommend any insurance product by law, our Insurance Partner Programme can simply provide options which are available to you; however, students are free to use any insurance company they choose. It is the student’s responsibility to research and check their chosen policy to ensure that it meets the needs of your trip and the inclusions cover the needs of the course.
Basecamp can not recommend any insurance products, our Partner Programme is simply an option for our customers and it is your responsibility to check you have suitable cover for your trip and your activities.
31: Whilst Basecamp takes all reasonable precautions to prevent accidents or injury, you acknowledge and agree that some of the activities you participate in on the course carry a risk of accident and injury. You agree not to take any unreasonable risks, and you accept that if you do, then you are responsible for the consequences of your own actions.
32: Basecamp will carry out all reasonable checks to ensure that those involved in the preparation and provision of its courses have the appropriate qualifications including all Basecamp coaching staff and that of our Training Partners in resort.
33: Descriptions, information, and opinions given on the Basecamp website in respect of the accommodation and other suppliers whose services are used, are given in good faith, based on the latest information available at the time. Although accommodation standards may vary slightly between options, locations and providers, the following minimum standards are met;
Self Catered – cleaned weekly, sheets and towels and adequate kitchen inventory supplied.
Catered – cleaned weekly, sheets and towels provided, breakfasts provided seven days per week, evening meals provided four or five days per week.
34: Basecamp accepts no liability whatsoever if you suffer loss, death, or personal injury where there has been no fault on the part of Basecamp or its employees, agents, or suppliers and the loss, death, or personal injury suffered is attributable to your own acts or omissions or to the acts or omissions of a third party not involved in providing the services which make up your course, or to unusual or unforeseeable circumstances or events which could not have been anticipated or avoided by Basecamp or its employees, agents, or suppliers even with the exercise of all due care.
35: You are responsible for advising Basecamp of details of any medical condition or allergies that you have suffered prior to the commencement of the course and of any medication that you are on that may adversely impact on you while on the course. In the event that Basecamp in its sole discretion considers that these conditions are likely to create an unreasonable burden on the efficient conduct of the course, Basecamp reserves the right to cancel your booking, in which event Item 42 will be applied.
36: General information concerning passport, visa, and health requirements applicable to your course will be sought from you following receipt of your booking deposit. It is your responsibility to obtain all documents required for your course, to ensure that these are in correct order and to take them with you. Basecamp will not be liable if you fail to do so and you will be responsible for meeting any additional costs incurred by reason of such failure.
37: Travel to and from Basecamp course venues is your responsibility (unless stated) and Basecamp cannot be held responsible for any cancellation, delay or booking problems with your travel arrangements.
38: You will be expected to read, e-Sign and comply with Basecamp’s Code Of Conduct. Refusal to adhere to the Code Of Conduct can result in you being removed from the course. In this event, (1) You undertake to leave the resort until after the end of the course and (2) You accept that you will not be entitled to any refund in respect of the cost of the course.
39: In the event that your standard of skiing or snowboarding proves to be substantially different to that indicated by you on either your booking form or your pre-course questionnaire, or that due to your absence from the course, or that any stated medical condition has a greater impact on your skiing ability than you have mentioned, it proves impractical to include you in any of the classes arranged by Basecamp, the Company undertakes to discuss the situation with you but reserves the right to exclude you from course classes and to place you in classes with a general ski school. Any additional costs incurred as a result of this will be payable by you direct to the ski school.
40: You are responsible for looking after the property in which you will live. You will be required to provide the managers of the property where you are staying with your credit card details or cash deposit (Approx. £200). Basecamp is not responsible for the return of this deposit and it is essential that you accept that this is a matter between the property managers and you as a guest. In the event that the property in which you live does not suffer any damage, your deposit will be returned and card details will be destroyed following the completion of the course. In the event of damage being inflicted on the property or the loss of a key, then you and the other course participants occupying the property will be required to pay pro-rata for the damage sustained. Basecamp is unable to assist in any dispute between accommodation managers and guests.
41: It is the responsibility of all course participants to ensure their own safety when training. This includes the compulsory wearing of an appropriate safety helmet when taking part in one of our ski and board courses.
Amendment and Cancelation by Basecamp
42: Basecamp makes every effort to operate its courses as advertised but it may very occasionally be necessary to modify a course before its start date. If the modification is significant in that it substantially undermines the course for which you have contracted, Basecamp will notify you as soon as practicable and offer you three choices. You may (1) Accept the modification, (2) Change your booking to another available course or (3) Cancel and receive a full and prompt refund. If you choose another available course which is more expensive, you must pay the difference; however, if it is cheaper, Basecamp will make the appropriate refund. If there is a minor modification before you depart (that is a change not included in the definition of a significant modification set out above), Basecamp will try to notify you although it is not obliged to do so nor is it obliged to pay any compensation.
43: Basecamp reserves the right to cancel your course up to 60 days before the start date. However, it guarantees that it will not do so for any reason other than force majeure after the date on which the final payment is due or has been made, whichever is the later.
44: “Force majeure”, meaning unusual and unforeseeable circumstances beyond Basecamp’s control, the consequence of which neither Basecamp nor its suppliers could avoid, including, but not limited to, war, threat of war, riot, civil strife, terrorist activity, (actual or threatened), industrial dispute, international health warnings, pandemics, technical problems with transport, enforced travel restrictions, machinery, equipment or power failure, natural or nuclear disaster, fire, flood or other adverse weather conditions leading to a lack of snow, poor snow conditions or resort closures. In the event of a cancellation due to force majeure, Basecamp will use reasonable endeavors to arrange an alternative course of a comparable standard. In the event of a cancellation due to “force majeure”, Basecamp is not obliged to offer any refund.
45: Basecamp cannot be held responsible for ski lift operations of any given resort. It may be that during your course limited terrain is available due to circumstances and/or lift operation logistics. Course participants accept that this is beyond the control of Basecamp when booking your course.
Amendment and Cancellation by Student
46: Basecamp will make every effort to assist you if you wish to alter any previously agreed arrangements. Requests must be made in writing by email. A charge per amendment of £50, together with all communication charges or other expenses incurred by Basecamp will be required. These charges will be payable whether or not Basecamp succeeds in confirming your requested amendment. Depending on the conditions imposed by our suppliers, an amendment request may have to be treated as a cancellation and re-booking which may be subject to further charges.
47: All cancellations must be advised in writing by email to [email protected] and request confirmation. Cancellations are effective on the day they are received by Basecamp.
48: Deposits are non-refundable and can not be transferred to any other person unless agreed to by Basecamp management.
49: Should the student cancel their course 60 days or more before the start date you will receive a refund of 75% of the course fees paid to date, minus any non-refundable deposits paid and an administration cost of £50. For example, if you have paid a £495 deposit plus an instalment of £2,000 totalling £2,495, you would receive £1,450 refund, which is 75% of your £2,000 instalment payment minus £50 admin cost, and your £495 non-refundable deposit.
50: Any cancellation made within 60 days of the commencement date of a course is subject to loss of deposit and all payments received to date.
Package Tour Regulations
51: A “Package Holiday” exists if you book a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package. Where you have booked a Package Holiday with us, we will accept responsibility for it in accordance with these Booking Conditions as an “Organiser” under the UK Package Travel, Package Holidays and Package Tours Regulations 1992.
52: All payments are financially protected under the Package Tour Regulations 1992 by way of Financial Failure Insurance.
Skis, Snowboards and Appropriate Footwear
53: Due to the nature of your training course, Basecamp can not be held responsible for participants using non-recommended equipment that may have serious detrimental effect on a participants progress. For this reason, Basecamp highly recommends that all such equipment be purchased in resort under our supervision to prevent any such issues. Basecamp can not be responsible for assisting participants that do not follow our advice on this matter.
54: If you are unhappy with any aspect of Basecamp’s arrangements while on your course, you must address your complaint immediately to a Basecamp senior representative who will attempt to resolve your issue.
55: If the problem cannot be resolved locally and you wish to complain, full details must be sent to Basecamp’s Head Office in the UK by email or in writing and must arrive within 10 days of the problem arising. Failure to take either of these steps may deny Basecamp the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under your contract with Basecamp.
Purchases And Orders By Basecamp Adventures Ltd
All purchases, orders and services made by Basecamp are subject to our terms and conditions. Companies agree to the following when accepting any payment or order made by Basecamp.
56: All orders and purchases made that exceed a total price of £2,500 must be authorised in the form of an official Basecamp Purchase Order signed by two company directors. Any orders under this value can be authorised by one director.
57: A confirmation of an order for services or purchases together with your terms and conditions must be made in writing by Email to [email protected] No orders can be accepted without this confirmation from Basecamp.
58: Basecamp reserves the right to cancel any purchase or order that does not have a valid purchase order or is in breach of the above terms and conditions.
Basecamp Loyalty Referral Program
59. A loyalty bonus will be paid to previous Basecamp students/Brand Ambassadors who recommend new customers to book onto an instructor program.
60. The loyalty bonus will only be paid once per new customer, and may not be claimed on any subsequent courses they choose to join.
61. The new customer MUST state your name as a reference on their booking application when asked “Where Did You Hear About Basecamp?”.
62. The loyalty bonus payment of £100 per booking for Canada, Austria, Argentina, NZ and France L1&2 instructor courses or £50 per booking for L1 Internships will only be processed once the new customers’ course has commenced and all course fees have been paid in full.
63. It is the student’s responsibility to ensure that Basecamp has up to date contact information for you to enable us to make reasonable efforts to get in touch to make payment. Bank details including BIC and IBAN codes must be provided by the claimant.
64. If Basecamp is unable to make contact using the details we have on your customer account, the student will have 6 months from the new customers course date in which to make a claim for the loyalty payment by contacting [email protected]. Any claims made after this date may not qualify for payment.
Course Payment Schedules
65. The following payment schedule applies to all Basecamp programs. Alternative payment schedules can be agreed by contacting our accounts team to allow for monthly payments, early payments or delayed payments as required by the student.
- Deposit Payment of £495 is payable when booking a Basecamp program.
- Instalment Payment of £2,000 due 140 days prior to your course start date
- Final Balance due 70 days prior to your course start date
66. Failure to adhere to payment schedules may jeopardise your course place and Basecamp reserves the right to cancel your course without warning or refunds.
COVID-19 Terms & Conditions
67. During the 2021/22 season we are implementing some additional measures and a specific refund policy to reflect the ongoing COVID-19 pandemic. Our COVID-19 Policy can be found here. All students will be required to follow new safety measures, policies and local protocols to the training area.
68. When ‘training course’ or ‘training program’ is referred to within the COVID-19 Policy, this is defined as any period of time you are within an active training or exam period with Basecamp directly. Ski School Employment phases and/or Working Internship phases after the examinations do not fall within this definition and such periods will be excluded from any refund available. An exception to this is any pre-paid accommodation provided as part of the 22-week Banff Internship, whereby unused accommodation costs may be refunded on a pro-rata basis. A seven-day cancellation charge will be deducted from any pro-rata refund to satisfy third party commitments.
69. Should your program be cancelled mid-course then Basecamp will offer two options;
(a) The first will be a reasonable option to complete the course at a later date within the same season. Any additional options requested by the customer will be payable to Basecamp. Any external costs incurred by customers will not be covered by Basecamp’s COVID Policy including, but not limited to, flights, transfers or insurance. If a customer chooses to return during a different season, then additional costs may also be incurred e.g. new lift pass costs, travel, insurance etc.
Should a customer select a course transfer, an official booking of a new course will be required and this booking will be subject to Basecamp’s standard terms and conditions agreed to when booking. Once a course has been booked as a transfer, a 14-day cooling-off period will be activated to give customers time to reconsider all options, after this period no refunds will be offered in exchange of a course transfer.
(b) The second option will be a partial refund – Basecamp will endeavour to refund any unused, recoverable costs from its third-party suppliers on a pro-rata basis including accommodation, meals, exam fees and training costs. With the exception of unused training costs, Basecamp’s own internal costs will be excluded from any refunds. Basecamp’s internal costs are unlimited in value and may include any fixed and variable costs associated with the direct or indirect running of the business.
70. Basecamp is dedicated to offering a COVID-free experience. All students will be required to adhere to the Basecamp Covid Testing Policy and follow all local, national and international rules for travel. If required, students should gain a negative COVID-19 PCR test within 72hrs of arrival into resort or a Covid vaccine. Basecamp reserves the right to perform an additional COVID-19 Antigen test on arrival into resort prior to allowing access to the course accommodation.
Coupons & Offers
71. All Coupon Codes used when booking are subject to Basecamp Approval to ensure they meet the terms of the coupon. Orders which do not qualify will have coupons or discounts removed from their order.
72. Coupon Codes can not be used in conjunction with any other offer, discount, or loyalty programme
DISCLAIMER: All content and blogs within this site are believed to be truthful and accurate to the best of our knowledge at the times they were published. Should you feel any information is inaccurate, outdated, or offensive, then you may write to Basecamp and request an amendment or the removal of any content. Basecamp will look at each case and decide on the appropriate action to take in relation to the complaint. Basecamp will not be liable for information provided by third-party sources or for outdated information. Any information relayed to customers via email, live chat or other communications is accurate and honest to the best of the employee’s knowledge at the time and is sent in good faith. Basecamp prides itself on its honesty and integrity and as such will never knowingly provide false information or partake in deception of any kind.
Basecamp Code of Conduct
By payment of your deposit you agree that you have read and understood our terms and conditions and you have agreed to adhere to our code of conduct while on one of our courses (see item 38 of our Terms & Conditions). The behaviour of our students and guests within another country’s community is very important and we treat it as such. Likewise, the decent behaviour of our clients towards each other is vital for the fun and benefit that each person gains from their season in the mountains. We intend that you will have a fantastic time whilst on our course but being part of a large group and living in close quarters with each other means that inappropriate/anti-social behaviour by one person can create an unpleasant experience for others. Everyone is expected to be as tolerant as possible but if you are concerned by someone’s behaviour it is your responsibility first to speak to the person who is bothering you. If you are unable to solve a problem amongst yourselves, your course director will be available to help mediate.
All Students will be expected to follow Basecamp and the National Authority’s Covid-19 policies and guidelines including, but not limited to testing, self-isolating, quarantining, curfews and PPE requirements relevant during your time with Basecamp. Failure to do so could result in being removed from the course and also incur a police fine of between £1,000 and £30,000.
You are required to be considerate and respectful to others while with us in Austria. Breaking the law whilst on a Basecamp course will not be tolerated and could result in you being removed from the course.
Examples of the type of unacceptable behaviour that could result in you being removed from the course include:
- Any criminal activity
- Excessive deliberate damage to property
- Physical violence towards anyone whether a member of the local community or a fellow course member
- Use of illegal substances
- Skiing in parts of the ski area closed due to high avalanche risk or acting/skiing or boarding irresponsibly
- Repeated verbal abuse towards anyone
- Poor health – if your course director has any concerns about the state of your mental or physical health that could threaten your safety
Although payment of your deposit constitutes your acceptance of our terms and conditions and code of behaviour, you may be asked to read the above and sign/e-Sign the Code of Conduct. Basecamp takes the safety, interests and security of all of our guests seriously and asks for your understanding in this matter.